WE’RE HERE TO HELP RESOLVE ANY CONCERNS

We aim to provide a high level of personal service at all times. However, if you have any concerns or complaints regarding our service, please contact us directly and we will work to resolve the matter as quickly and fairly as possible.

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Email Address: complaints@alburysfx.com

UK Telephone: +44 (0)20 8077 3194
France / EU Telephone: +33 (0)1 59 58 01 86

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We aim to acknowledge complaints within 24 working hours.

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HOW COMPLAINTS ARE HANDLED

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Alburys FX operates as a programme manager and client relationship partner for regulated payment and foreign exchange services.

Payment and foreign exchange services for EU-based clients are facilitated through Ebury Partners Belgium NV/SA, regulated by the National Bank of Belgium.

Payment and foreign exchange services for UK-based clients may be facilitated through regulated UK payment institutions and foreign exchange partners depending on the transaction type and client location.

If your complaint relates to a regulated payment or foreign exchange service, we may work directly with the relevant regulated partner to investigate and resolve the matter.

We will keep you informed throughout the process and aim to resolve complaints promptly and professionally.

 

FURTHER INFORMATION

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If a complaint cannot be resolved directly, additional information regarding formal complaint procedures and escalation options will be provided where applicable.